What is your return policy?
Because each S2A Customs piece is handmade and made to order, we generally do not accept returns or exchanges. However, we want every customer to be satisfied with their order. If your item arrives damaged, defective, or there is an issue with your order, contact us as soon as possible and we’ll work with you to make it right.
Are any purchases final sale?
Yes. Custom orders, personalized pieces, and made-to-order artwork are considered final sale once production has begun. Any additional final-sale items will be clearly identified before purchase.
When will I receive my order?
Each piece is handcrafted by our two-person team. Please allow approximately 1.5 to 2 weeks for production before your order ships.
Once your order has shipped, you’ll receive an email with tracking information. Delivery times after shipment will vary depending on your location and the shipping carrier.
Where are your products made?
S2A Customs artwork is handcrafted by our team in the Charlotte, North Carolina area. Each piece is individually cut, painted, finished, and coated with a high-gloss epoxy resin.
How much does shipping cost?
Shipping costs are calculated based on your location, the size of your artwork, and your order. Your shipping total will be displayed before you complete checkout.
Local pickup may also be available in the Charlotte area.
Last Updated: October 7, 2026
S2A Customs respects your privacy and is committed to protecting the personal information you provide when visiting our website, placing an order, contacting us, or using our services.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and purchase information
- Custom order details, images, or design requests you submit
- Communications you send to us
We may also automatically collect certain information when you use our website, including your IP address, browser type, device information, pages viewed, and other website usage information.
Payment Information
Payments made through our website may be processed by third-party payment providers such as Stripe or other approved payment processors.
S2A Customs does not directly store your full credit card or debit card information. Payment information is handled according to the privacy and security policies of the applicable payment processor.
How We Use Your Information
We may use the information we collect to:
- Process and fulfill your orders
- Create and complete custom artwork
- Communicate with you regarding your purchase
- Provide shipping and tracking updates
- Respond to questions and customer service requests
- Improve our website, products, and services
- Prevent fraud or unauthorized transactions
- Comply with legal or regulatory requirements
- Send promotional communications when permitted by law
Sharing Your Information
We do not sell or rent your personal information.
We may share necessary information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- E-commerce service providers
- Analytics providers
- Professional advisors or service providers
These parties may only receive the information necessary to perform their services.
We may also disclose information when required by law or when reasonably necessary to protect S2A Customs, our customers, or others.
Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and support e-commerce functionality.
You may be able to disable cookies through your browser settings. However, certain parts of the website may not function properly if cookies are disabled.
Marketing Communications
If you choose to receive marketing emails or promotional communications from S2A Customs, you may unsubscribe at any time by using the unsubscribe option provided in the communication.
You may still receive transactional messages related to orders, payments, shipping, or customer service.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to complete orders, maintain business and tax records, resolve disputes, comply with legal obligations, and enforce our agreements.
Children’s Privacy
S2A Customs does not knowingly collect personal information from children under the age of 13.
If we become aware that personal information from a child under 13 has been collected without appropriate consent, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites or services.
S2A Customs is not responsible for the privacy practices, content, or security of third-party websites.
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access, correction, or deletion of certain information.
To submit a privacy-related request, contact S2A Customs through the contact information provided on our website.
Changes to This Privacy Policy
S2A Customs may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted indicates acceptance of the updated policy.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact S2A Customs through our website’s Contact page.
Last Updated: October 7, 2026
Welcome to S2A Customs. These Terms & Conditions govern your use of our website and your purchase of products or services from S2A Customs.
By accessing our website, submitting an order, or purchasing a product, you agree to these Terms & Conditions.
Products and Handmade Artwork
S2A Customs specializes in handcrafted and made-to-order wall art.
Because our products are handmade, slight differences in color, finish, dimensions, texture, placement, or appearance may occur from one piece to another.
These variations are a normal part of handmade products and are not considered defects.
Colors displayed on screens may also vary slightly from the appearance of the finished product due to differences in displays, lighting, photography, and materials.
Custom Orders
Customers are responsible for reviewing all custom order details before approving a design or submitting an order.
This may include:
- Names
- Wording
- Numbers
- Colors
- Images
- Design selections
- Sizes
- Special instructions
Once production begins, custom orders generally cannot be changed, canceled, returned, or exchanged.
S2A Customs is not responsible for errors in information provided or approved by the customer.
Production Times
Most S2A Customs pieces require approximately 1.5 to 2 weeks for production.
Production estimates are not guaranteed delivery dates.
Production may occasionally take longer due to order volume, material availability, customization requirements, holidays, or circumstances outside our control.
Shipping
Shipping times begin after production has been completed.
Once an order ships, customers will generally receive tracking information when available.
S2A Customs is not responsible for carrier delays, severe weather, incorrect addresses supplied by customers, or other shipping delays outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address provided by the customer.
Local Pickup
Local pickup may be available for customers in the Charlotte, North Carolina area.
Pickup arrangements will be provided after the order is completed and ready.
Customers should not arrive for pickup until they have received confirmation that their order is ready.
Returns and Exchanges
Because S2A Customs products are handmade and made to order, all custom, personalized, and made-to-order purchases are generally final sale once production has begun.
We do not accept returns or exchanges for:
- Change of mind
- Incorrect measurements provided by the customer
- Color preferences after production
- Customer-approved design choices
- Minor variations associated with handmade artwork
If your order arrives damaged or you receive the wrong product, contact S2A Customs as soon as possible after delivery.
We may request photographs or other documentation to verify the issue.
If we determine that an order was damaged, defective, or incorrect due to an error by S2A Customs, we may provide a repair, replacement, store credit, refund, or another reasonable solution at our discretion.
Damaged Packages
Customers should inspect their package and artwork shortly after delivery.
If damage occurred during shipping, please photograph:
- The damaged artwork
- The exterior packaging
- The interior packaging
- The shipping label
These photographs may be necessary for us to file a shipping claim or determine the appropriate resolution.
Installation and Use
Customers are responsible for safely installing and displaying their artwork.
S2A Customs is not responsible for damage to walls, furniture, personal property, the artwork itself, or injuries resulting from improper installation, mounting, handling, or use.
Any installation recommendations provided by S2A Customs are general guidance and should be used according to the condition and material of the customer’s wall or mounting surface.
Epoxy and Finish Care
Our epoxy-finished artwork should be handled and cleaned carefully.
Avoid abrasive cleaners, harsh chemicals, excessive heat, prolonged moisture exposure, and materials that may scratch the surface.
Customers are responsible for following any care instructions provided with the product.
Intellectual Property
Unless otherwise stated, the S2A Customs name, branding, original designs, product photography, website graphics, written content, and original artwork concepts are owned by or licensed to S2A Customs.
You may not copy, reproduce, distribute, sell, publish, or commercially use our original content without written permission.
Customer-Provided Images and Designs
By submitting an image, logo, photograph, design, name, or other material for a custom order, you confirm that you have the legal right or permission necessary for S2A Customs to use that material to fulfill your order.
S2A Customs is not responsible for intellectual property disputes resulting from materials supplied by customers.
We reserve the right to refuse any custom request.
Pricing
All prices are shown in U.S. dollars unless otherwise stated.
Prices, promotions, products, and availability may change at any time without notice.
S2A Customs reserves the right to correct pricing errors or cancel an order affected by an obvious pricing or website error.
If an order is canceled for this reason after payment has been collected, the applicable amount will be refunded.
Order Cancellation
Orders may only be canceled before production begins.
Once materials have been cut, painted, printed, customized, coated, or otherwise prepared specifically for your order, cancellation may no longer be available.
Refusal of Service
S2A Customs reserves the right to refuse or cancel an order when reasonably necessary, including situations involving suspected fraud, abusive conduct, payment issues, prohibited requests, intellectual property concerns, or circumstances that prevent us from safely or reasonably completing an order.
Website Use
You agree not to use our website for unlawful, fraudulent, abusive, harmful, or unauthorized purposes.
You may not attempt to interfere with the website’s operation, security, payment systems, or other technical features.
Limitation of Liability
To the maximum extent permitted by law, S2A Customs will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our total liability relating to a purchase will generally not exceed the amount paid for the applicable product or order.
Nothing in these Terms limits rights that cannot legally be excluded under applicable law.
Governing Law
These Terms & Conditions are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any dispute relating to these Terms, the website, or a purchase from S2A Customs will be handled in accordance with applicable North Carolina and federal law.
Changes to These Terms
S2A Customs may update these Terms & Conditions from time to time.
Updates will be posted on this page with a revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
Contact Us
If you have questions regarding these Terms & Conditions, your order, or S2A Customs policies, please contact us through the Contact page on our website.